Legal information

1.1 We will provide you with mobile phone services as a Mobile Virtual Network Operator within the United Kingdom.

1.2 The services provided include voice, messaging and data services, subject to coverage and network availability in your area.

1.3 The contract duration is 30 days and will automatically renew unless cancelled by either party.

1.4 You must be a UK resident and predominantly reside in the United Kingdom.

2.1 You have the right to cancel the contract before the end of each 30-day billing period.

2.2 You may cancel the contract by providing us with a written request or, once available, by requesting a cancellation code from your subscription details in My Account.

3.1 The data allowance specified in your plan is for domestic use within the United Kingdom, except where your package expressly includes roaming usage.

3.2 We may apply a Fair Usage Policy to prevent abuse or excessive usage and to help ensure a fair experience for all customers.

3.3 Excessive or abusive data usage may result in a temporary reduction in data speeds or other action we consider necessary.

4.1 We strive to provide reliable and uninterrupted services. However, services may occasionally be unavailable because of maintenance, network issues or other factors beyond our control.

4.2 We will not be liable for damages or losses resulting from service unavailability or interruption, except where caused by our negligence or breach of this Agreement.

4.3 We will not be liable for direct, indirect, incidental or consequential damages arising from the use of, or inability to use, our services.

5.1 We reserve the right to terminate your services immediately and without notice in the event of:

• a breach of these Terms and Conditions;
• non-payment of fees or charges; or
• misuse of services or violation of applicable law.

5.2 Termination of services does not release you from outstanding financial obligations or liabilities under this Agreement.

6.1 We will handle your personal information in accordance with our Privacy Policy, which is included on this page.

6.2 By using our services, you acknowledge the collection, use and disclosure of your personal information as outlined in our Privacy Policy.

7.1 We reserve the right to modify or amend these Terms and Conditions.

7.2 Changes will be communicated through our website or by other suitable means.

7.3 Your continued use of our services after the effective date of a change constitutes acceptance of the amended Terms and Conditions.

8.1 Delivery of physical items, including SIM cards and related materials, will be carried out by first-class recorded postage.

8.2 We will not be responsible for delivery delays caused by postal or courier services.

9.1 Auto-renewal starts upon activation of your SIM card.

9.2 Your billing date will occur three days before your data package renewal.

9.3 You will not be able to change your package between the billing date and data-renewal date.

9.4 Failure to pay for renewal without contacting us to cancel may result in an administration fee of 2% above the UK banking rate.

9.5 American Express cannot be used because we are classified as a prepaid mobile, telecommunications or IT service.

10.1 We do not provide hardware support. Issues relating to your mobile device should be directed to the device manufacturer or an authorised service centre.

11.1 You may notify us that you wish to cancel this Agreement, without giving a reason, within 14 days beginning the day after this Agreement starts or you receive your SIM card (“Cooling-Off Period”). You will not receive a refund of free airtime credit received from us, if any. You agree that use of the services may begin before the end of the Cooling-Off Period.

11.2 If a SIM obtained from us is defective, please contact us.

11.3 This clause does not affect legal consumer rights that cannot be limited under English law. Contact Trading Standards or Citizens Advice for more information about your rights.

12.1 Services are provided on the condition that:

• you do not use them fraudulently, criminally, unlawfully, improperly, offensively, abusively, in a defamatory, obscene or menacing manner—including towards our staff—or in breach of confidence, copyright, privacy, intellectual-property or other third-party rights;
• you comply with this Agreement, any detailed acceptable-use requirements on our website, and reasonable instructions and guidelines we provide;
• you do not cause annoyance, inconvenience or needless anxiety, or send unsolicited advertising or promotional material;
• you comply with commercially acceptable-use policies of third-party telecommunications and other suppliers, and reasonable standards normally expected over the internet;
• you use the services for private, legitimate, consumer and non-commercial use and do not resell our services;
• you use reliable equipment approved for use with the network and do not act in a way that may damage or affect the network, any system, service quality or other customers—including using GSM gateways or SIM boxes, or generating artificially inflated traffic; and
• you provide accurate personal information and promptly tell us if it changes. Otherwise, we may immediately suspend or terminate your services.

13.1 These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

13.2 Disputes arising from or connected with this Agreement will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14.1 Out-of-bundle charges apply while roaming, particularly to Multimedia Messaging Service (MMS). MMS is not included within unlimited calls and texts and is charged at £0.98 per message sent.

14.2 If international calling from the UK is enabled, you must monitor your wallet balance and maintain sufficient credit. Insufficient credit may restrict calls from the UK to international destinations.

14.3 When roaming beyond Zone 1, incoming calls may be chargeable. To avoid unexpected charges, monitor your Wallet Balance under Add Credit in My Account.

14.4 If you do not maintain sufficient wallet credit, we may send an email asking you to correct your account balance within seven days. Failure to comply may result in service suspension until the outstanding balance is cleared.

14.5 Customers should familiarise themselves with these conditions and use the service responsibly to avoid interruption or unexpected charges.

1.1 A restricted portion of your bundle’s data allowance may be used within Zone 1, subject to roaming regulations and regulatory guidance.

1.1.1 EU allowances are: 1GB plan—512MB; 3GB plan—786MB; 10GB plan—2.5GB; 30GB plan—7.5GB; 100GB plan—25GB; Unlimited Data plan—25GB; and Sole Roam—100GB for EU-only roaming.

1.2 When using services within Zone 1, the majority of your usage is expected to take place in the United Kingdom. Sole Roam is exempt and its data may be used in the EU.

1.3 Excessive data usage outside the UK may result in additional charges or other action we consider necessary. Sole Roam is exempt from this condition.

2.1 When using services outside the UK, you are responsible for complying with applicable roaming regulations and regulatory guidance.

2.2 Violation of roaming regulations or excessive roaming usage may result in additional charges or other action we consider necessary.

3.1 Our services are primarily intended for use within the UK. The Sole Roam package is exempt.

3.2 Although roaming is available for convenience, use of our standard services is expected to be predominantly within the UK. The Sole Roam package is exempt.

3.3 Excessive use outside the UK may result in additional charges or other action we consider necessary. The Sole Roam package is exempt.

4.1 We actively monitor network-usage patterns and reserve the right to take appropriate action where abuse or a breach of this Fair Usage Policy is suspected. Sole Roam and Unlimited packages are exempt where stated by their package terms.

4.2 Action may include temporary reductions in data speed, suspension of service or termination of the contract.

4.3 We will make reasonable efforts to notify you of a suspected policy violation and provide an opportunity to correct it.

5.1 We reserve the right to modify or amend this Fair Usage Policy to help ensure fairness and optimal network performance.

5.2 Changes will be communicated through our website or by other suitable means.

5.3 Continued use of our services after the effective date of a change constitutes acceptance of the amended Fair Usage Policy.