Quick answers for common mobile jobs.

Insert your SIM into your device, or install your eSIM. Select Activate SIM from the menu, enter the requested SIM details and submit. You will receive confirmation when activation is complete.

Yes. Request a PAC from your current provider by texting PAC to 65075. Log in to My Account, choose your SIM, then use Move number to us and enter your PAC and number in +44 format.

Log in to My Account, open My SIMs, expand the SIM, then choose a data bolt-on.

You will receive confirmation when your SIM is live. If the phone does not connect straight away, restart it to refresh the network registration.

Plans are normally billed monthly. You can manage package changes, add-ons and SIM status from My Account.

Select Contact Us or use our live chat. You can email support@popitmobile.co.uk or call 333 577 5772.

Select My Account at the top or bottom of the page and sign in using your email address or mobile number and the password you received when you activated your account. You can manage everything you need from there. If you have forgotten your password, select Forgotten password and a reset link will be emailed to you.

Popit offers Roam Like at Home on subscriptions by default in the following Zone 1 countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Island, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.

You can use the EU data allowance included with your package while away. Each package has a different EU allowance and roaming remains subject to fair usage. Calls may be disconnected after two hours, but you can make another call immediately.

We do everything we can to give every customer a no-nonsense experience, but we understand that things do not always go as they should. Use live chat to speak to a team member or select Contact Us and complete the form. Please give us the opportunity to put things right.

If your SIM does not work in a router after activation, use these APN settings: Name: EE Internet; APN: everywhere; Username: eesecure; Password: secure; MMSC: http://mms/; MMS proxy port: 8080; Authentication type: PAP; APN type: internet+MMS.

Some routers do not accept the first hidden text message. If necessary, place the SIM in a mobile phone, make a call, then return the SIM to your router.

Open My Popit and sign in using your email address or mobile number and password. Your usage and balance are shown in your account. If you have forgotten your password, select Forgotten password and a reset link will be emailed to you.

Log in to My Account and select Bolt On or Top Up to find the extra you need.

Log in to My Account to see your current usage. If an allowance shows zero, you have used the available credit or data. You can purchase a top-up or bolt-on from your account, which should activate within minutes.

You can like and share Popit across Facebook, Instagram, X and LinkedIn. You can also find information about our affiliate scheme at affiliate.popitmobile.com.

This is usually caused by the default Strict Data policy. Log in to My Account, select My SIMs, choose Show/Change and scroll to Parental Controls. Select your preferred level and save the change. After receiving the confirmation text, allow up to 30 minutes and restart your phone.

Yes, all subscriptions allow tethering.

Download My Popit from the Apple App Store or Google Play Store.

Yes. Call waiting lets you accept a second incoming call by placing your current call on hold, and switch between the calls. Related calling features include conferencing, call forwarding and caller ID.

Wi-Fi Calling lets you make and receive calls and texts over Wi-Fi when mobile network coverage is unavailable. On a compatible device, 4G calling can also provide clearer calls over the 4G network.

No, we do not currently offer data rollover.

VoLTE means voice calls made over the 4G LTE network. It can provide better audio quality than calls made over older voice networks and lets you use 4G data while you are on a call.

5G speed varies by location, coverage, network demand and device. In suitable conditions it can be considerably faster than 4G, but real-world speeds will vary.

Hiya is a call-protection feature included with Popit Mobile plans at no extra cost. It identifies potential spam, scam and automated calls before you answer and is enabled automatically, with no setup required.